Privacy Policy
Last Updated: 28 / 09 / 2025
MassageFit Centurion (“MassageFit,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.massagefit.co.za), use our booking services powered by Fresha, or interact with us in any other way.
1. Who We Are
MassageFit is a massage therapy studio located inside X-treme Fitness, at 4 Typhoon Rd, Pierre van Ryneveld Park, Centurion, Pretoria, 0157, South Africa.
We provide professional massage and body therapy services designed for recovery, pain relief, and relaxation.
2. Legal Compliance
MassageFit complies with:
- The Protection of Personal Information Act (POPIA) of South Africa.
- Relevant consumer protection laws.
- International data protection principles under the General Data Protection Regulation (GDPR), to ensure transparency for all users, including international visitors.
3. Information We Collect
We may collect the following types of personal and non-personal information:
3.1. Information You Provide Directly
- Full name and surname
- Email address
- Phone number
- Date of birth (if required for certain treatments)
- Billing information (for payment purposes)
- Health information you voluntarily share during consultations (e.g., injuries, allergies, or medical history relevant to your treatment)
3.2. Information Collected Automatically
When you visit our website or use the Fresha booking system, we may collect:
- Your IP address and device type
- Browser type and version
- Cookies and usage data (to improve user experience)
- Date and time of your visit
3.3. Third-Party Information
If you use Fresha to book appointments, Fresha may collect and process personal information on our behalf. We encourage you to review Fresha’s own Privacy Policy to understand how they manage your data.
4. How We Use Your Information
We process your personal information only when necessary to:
- Provide massage therapy services and manage your bookings.
- Send confirmations, reminders, or updates about your appointments.
- Respond to enquiries or provide customer support.
- Improve our website, services, and user experience.
- Process secure payments for your treatments.
- Comply with applicable laws and regulations.
5. Legal Basis for Processing
MassageFit processes personal information based on:
- Your consent (e.g., when you book online or sign up for updates).
- Contractual necessity (e.g., fulfilling your bookings and payments).
- Legitimate interests (e.g., improving services, preventing fraud).
- Legal obligations (e.g., maintaining proper accounting records).
6. Sharing Your Information
We do not sell or rent your personal information.
We only share information when necessary:
- With Fresha, to handle bookings and scheduling.
- With payment processors to complete transactions securely.
- With health professionals, only with your consent, when necessary for your treatment.
- With law enforcement or regulators, if required by law.
7. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve site performance and load speed.
- Understand visitor interactions for analytics.
- Enable features such as remembering preferences.
You can disable cookies in your browser settings. However, some site features may not function properly without them.
8. Data Retention
We keep your personal data only as long as necessary:
- Client booking data: retained for 5 years to comply with South African tax and consumer protection laws.
- Health-related notes: retained as long as you remain a client or as legally required.
- Marketing and communication preferences: kept until you opt out or withdraw consent.
9. Your Rights
Under POPIA (and GDPR, where applicable), you have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct or update your personal information.
- Withdraw your consent at any time.
- Request deletion of your personal data, subject to legal and contractual requirements.
- Object to certain types of data processing, such as direct marketing.
To exercise these rights, contact us at massag3fit@gmail.com.
10. Data Security
MassageFit implements reasonable technical and organisational measures to safeguard your data:
- Secure SSL encryption for all online forms and bookings.
- Restricted staff access to personal data.
- Secure storage of paper-based health notes.
- Regularly updated security protocols on our booking platform (Fresha).
Despite our best efforts, no system is 100% secure. We encourage you to notify us immediately if you suspect any unauthorised access to your data.
11. Children’s Privacy
MassageFit does not knowingly collect personal data from children under 16 years of age without parental consent. If you believe we have collected such data, please contact us so we can delete it promptly.
12. International Visitors
If you are visiting our website from outside South Africa, please note that your data will be processed and stored in South Africa and by Fresha’s servers, which may be located internationally.
13. Links to Third-Party Websites
Our website or communications may include links to third-party sites (such as Fresha or social media). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect legal changes or operational improvements. The updated version will be posted on our website with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📞 Phone: 076 440 2480
📧 Email: massag3fit@gmail.com
🏢 Address: 4 Typhoon Rd, Pierre van Ryneveld Park, Centurion, Pretoria, 0157, South Africa
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